Terms and conditions
Terms and Conditions – Training and Behaviour 1:1’s
By submitting payment to Feel Good Dog Training for training services you agree to the following terms and conditions:
1. Cancellations - 48 hours’ notice is required. Charges may be applied (for up to the entire period that has been cancelled) if the required notice period is not given. There are no refunds for training sessions not attended or not attended in full.
2. Consultation fees will be invoiced and must be paid in advance to confirm your appointment unless prior agreement is in place with Feel Good Dog Training.
3. Feel Good Dog Training reserves the right to cancel the contract (at any time & with immediate effect) if any dog/s under the contract do not respond well to the therapy plan (where the continuing of said contract is deemed, by Feel Good Dog Training to constitute a risk to safety).
4. Unused sessions will be withdrawn after 4 months of the initial booking and no refund given.
5. The trainer will apply personal judgement and cut short a training session, if necessary, because of extreme weather conditions; including, but not limited to: excessive heat, torrential rain, thunderstorms and snow/ice. The decision to do so lies with the judgment of the trainer, for the safety of themselves, members of the public, other animals, and that of the recipient. In such circumstances, the decision to give a refund for that session (either complete or partial) is at the discretion of Feel Good Dog Training.
6. The trainer will apply personal judgement and cut short a training session, if necessary, if the trainer feels that the dog is not coping well.
7. Although Feel Good Dog Training cannot fully guarantee a 100% success rate with any training plan, the methods used have a high success rate with clients who follow and practice them in the long term.
8. All methods used are kind, ethical and effective; however, they are not instant and take commitment from the client to work with their dog in the long-term.
9. All dogs that are known to have a bite history (either with other dogs or humans), or that have otherwise previously caused injury, need to wear a muzzle. Feel Good Dog Training accepts no responsibility for dogs who are not muzzled, or otherwise kept under control, during the session or when working outside of the session. Failure to wear a muzzle when requested may result in the immediate termination of your support and a refund may not be offered.
10. Feel Good Dog Training holds relevant insurance with Pet Business Insurance. However, any accident or injury during our training session will not be covered if you have failed to use the appropriate equipment or failed to follow the advice of the trainer.
11. Dogs must be always kept under control when the trainer enters your premises. Failure to do so (and any injury or damage caused by your dog/s being out of control) will be your full responsibility. In some instances, we may work only outside taking a hands-off approach and working at a distance (especially in cases of anxious dogs).
11. In some cases, a ‘stooge dog’ may be brought in to aid in training. You will be responsible for keeping your dog at a sufficient and safe distance from the stooge dog and, if requested, will need your dog to wear a muzzle during these sessions.
12. You are happy for Feel Good Dog Training to share success stories about your dog via social media, including the sharing of photos.
13. You are happy to write a testimonial if requested.
14. You agree to report/check in regularly about your dog’s progress, through either email, text, or by sharing on our Facebook page or respond to any communication from Feel Good Dog Training. Continued failure to do so may result in a termination of your support.
15. In the case of behavioural issues, you agree to give consent to work with us and are happy for us to contact your vet on your behalf.
16. You agree not to share video’s and learning resources that have been sent to you as part of your training plan.
